Working at the Call Centers is the Dream Goal of so many people today that it has become essential for Training Centers to include specific programmes into their curriculum so as to help these aspirants achieve their goal of working in a BPO/KPO.

Call Center Training essentially includes an overall development of essential soft Skills of such individuals with the inclusion of Voice & Accent Training, Business Language & Etiquettes, Managerial skills & Personality Development.

At Cosmos Multilingual a leading multilingual solution firm in India along with other Language Solutions we help our clients achieve their organization’s aim through overall development of their employees. We focus on what the organization’s people should become competent with whether it is language, accent, cross cultural training , corporate manners, in order to address contemporary or anticipated challenges, and achieve specific business objectives.

Not only the organizations aim is kept in mind while training their employees but the focus is also on individual overall development of the trainee keeping in mind his /her background & knowledge of his subject or talent.

Cosmos Multilingual aim is to train employees to become globally competent hence we have taken utmost care & made special efforts to custom design a training solution for the company or for the client according to the geographical locale in which the client belongs to. Our Language & Management courses for sales executives have been designed keeping the non-English speaking clientele in mind. Language therefore cannot hinder the process of Sales & Marketing of the sales associate or the Client.

Trainers at Cosmos Multilingual are provided with time to time updated content & material so as to help them serve as a reference point all through the training process. The content creation team looks into the needs of the company and provides accurate and interactive content to the trainees to strengthen their learning & understanding thereby helping in the overall development of the individual & assisting the company in achieving its target.

Our Corporate Call Centre Training Program Includes:

1. Language foundation
2. Accent Neutralization
3. Corporate Etiquette
4. Interpersonal Communication Skills
5. Negotiation Skills
6. Team Building & Leadership Skills
7. Business Language & Writing Skills
8. Conflict Management
9. Problem Solving & Decision Making
10. Project Management
11. Stress Management
12. Time Management
13. Telephone etiquettes